Search: Browse by Category:
FAQ Main Page
ASK QUESTION
View Questions by Category:

Brass Care and Maintenance (2)History (1)Shipping Questions (3)
Product Information (5)New Product Requests (2)Questions about B & S Traditions (2)
Customer Comments (5)  
 
Top 5 Articles
Cleaning
Q:What can I use to clean my brass items? A: Almost all of our brass and pewter products are lacquered. This clear coating has the effect of sealing the metal, which ......
●●●●● Last Update: 2009-04-16 Views: 4
can you have an item engraved when purchasing from you?
We can occasionally arrange for engraving, but it is much better done locally so that you can see the exact font, size, and location where the engraving will be done. Trophy ......
Not Rated Last Update: 2008-09-24 Views: 4
Where are the silver candlesticks made? If you polish with silver polish will it ruin the finish?
At present all of our candleholders are manufactured in India. All are cast of solid brass. Each of our items is hand inspected for quality control prior to shipping.As for polishing, ......
Not Rated Last Update: 2009-04-16 Views: 4
I have a pair of your single arm 1422 Hurricane sconces. My wife and I were given these by her father as he was relocating to a smaller residence...he is elderly and not in good health. Her mother is in a nursing facility. Your photo shows this sconce hanging from a flat head screw in the wall...not terribly attractive. The back of the sconces have threaded holes that appear to be made for some sort of mounting loop to be screwed in so as to be concealed once hung. Can you offer any guidance as to information or advice to purchase said hooks?
Thank you for your question. You are correct, we hang our sconces from the opening in the top. Brass nails bland quite well, and are only visible up close. I would ......
Not Rated Last Update: 2009-02-16 Views: 4
I im tring to place an order for 2 hurricane candle holders. I live in England, do you ship over here? I really want these items and have no problem paying additional postage costs due to weight. Please let me know. Thanks Darren.
We are often asked about international shipping. Yes, we can do that. At this time, our shipping charge system is not configured to give accurate shipping prices, but we can calculate ......
Not Rated Last Update: 2008-09-22 Views: 2
Last 10 Articles
How can I find the status of my order?
Most all of our orders are sent via UPS ground, unless the order is very small, in which case we use US Mail, or if you opted for one of the ......
Not Rated Last Update: 2009-12-30 Views: 1
I love all the holders i see you have online, i was wondering if you have a catalog.
Thank you for inquiring. In order to keep our product information up to date and accurate, we have our complete line of merchandise online only. At this time we do have a ......
Not Rated Last Update: 2009-12-16 Views: 1
Where are the silver candlesticks made? If you polish with silver polish will it ruin the finish?
At present all of our candleholders are manufactured in India. All are cast of solid brass. Each of our items is hand inspected for quality control prior to shipping.As for polishing, ......
Not Rated Last Update: 2009-04-16 Views: 4
Cleaning
Q:What can I use to clean my brass items? A: Almost all of our brass and pewter products are lacquered. This clear coating has the effect of sealing the metal, which ......
●●●●● Last Update: 2009-04-16 Views: 4
I have a pair of your single arm 1422 Hurricane sconces. My wife and I were given these by her father as he was relocating to a smaller residence...he is elderly and not in good health. Her mother is in a nursing facility. Your photo shows this sconce hanging from a flat head screw in the wall...not terribly attractive. The back of the sconces have threaded holes that appear to be made for some sort of mounting loop to be screwed in so as to be concealed once hung. Can you offer any guidance as to information or advice to purchase said hooks?
Thank you for your question. You are correct, we hang our sconces from the opening in the top. Brass nails bland quite well, and are only visible up close. I would ......
Not Rated Last Update: 2009-02-16 Views: 4
can you have an item engraved when purchasing from you?
We can occasionally arrange for engraving, but it is much better done locally so that you can see the exact font, size, and location where the engraving will be done. Trophy ......
Not Rated Last Update: 2008-09-24 Views: 4
Different finishes?
Can an item on your website be ordered in a different finish?...
Not Rated Last Update: 2008-09-23 Views: 1
Colored Votive Glass
Do you carry the red pegged votive glass in other colors?...
Not Rated Last Update: 2008-09-22 Views: 2
Help With Candlesticks
A couple of weeks ago I talked to your Laura about the postage of some candlesticks to England.I asked some questions, I asked for help and opinions, and Laura said she ......
Not Rated Last Update: 2008-09-22 Views: 1
How can we contact Brass and Silver Traditions?
We are always available by email at customerservice@brassandsilvertraditions.com, and we reply personally and promptly to all inquiries. You can also contact us by phone at 805 964 3420, or toll free ......
Not Rated Last Update: 2008-09-22 Views: 2