Waiting List, Backorder and Out of Stock Questions
6/11/2012 by Holly M.
A: The waiting list is a way to be notified when a product is restocked. Putting your name on the waiting list is not the same as placing an order. After you receive your notification email you need place your order on our website or call our toll free number 866-964-3420 and we would be happy to help you place your order.
Q: How do I get on the waiting list for a product that is out of stock?
A: After you have selected the item you wish to get on the waiting list for, click on the picture and it will take you to that specific products page. On the right hand side there is a yellow button that says Put me on the Waiting List, enter your contact information and we will contact you when the product becomes available.
Q: Will my items ship automatically if I put my name on the waiting list?
A: No. The waiting list is used ONLY to notify our customers when an out of stock item becomes available.
Q: How does the back order process work?
A: Once you have completed your back order, no further action is needed and we will ship your order as soon as we receive our shipment. We will only list out of stock items for back order once the products are ready to leave the factory. Once the products leave the factory it can still take up to 12 weeks for the shipment to reach our local warehouse.