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Policies and Procedures

8/17/2011 by Holly M.

Q: Where can I find your return policy?

A:
We have a 30 day return policy which can be found under the Policies tab at the top of our Homepage. http://www.brassandsilvertraditions.com/Policies_ep_2-1.html

Q: How do I get a Return Authorization Number (RMA)?

A:
If you have registered on our website, you can log in to your account and request an RMA from there. Otherwise, please email customerserivce@brassandsilvertraditions.com or call 866-964-3420 and we would be happy to assist you.

Q:
How do I get on the waiting list for a product that is out of stock?

A:
After you have selected the item you wish to get on the waiting list for, click on the picture and it will take you to that specific products page. On the right hand side there is a yellow button that says Put me on the Waiting List, enter your contact information and we will contact you when the product becomes available.

Q: My glass was broken in transit, what is the process for replacing this item?

A:
If you discover that any items from your shipment are broken or damaged please give us a call at 866-964-3420 so that we can help you resolve this problem. We handle all Fedex or USPS claims for any damaged or broken items. Please keep the damaged item and box it was shipped in for the carrier to inspect if they choose to do so.

Q: How do I log into my account?

A: At the homepage of our website, click on My Account at the top of the page. Enter the email address and password you used to sign up. If you have problems logging in, please call us at 866-964-3420 or email us at customerservice@brassandsilvertraditions.com and we will be able to assist you.