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| Home > FAQs |
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< New Products/Special Orders |
Product Care and Maintenance >
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| 8/17/2011
by
Holly M.
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Q: Where can I find your return policy?
A: We have a 30 day return policy which can be found under the Policies tab at the top of our Homepage. http://www.brassandsilvertraditions.com/Policies_ep_2-1.html
Q: How do I get a
Return Authorization Number (RMA)?
A: If you have registered on our website, you can
log in to your account and request an RMA from there. Otherwise, please email customerserivce@brassandsilvertraditions.com
or call 866-964-3420 and we would be happy to assist you.
Q: How do I get on
the waiting list for a product that is out of stock?
A: After you have selected the item you wish to get
on the waiting list for, click on the picture and it will take you to that
specific products page. On the right hand side there is a yellow button that
says Put me on the Waiting List, enter your contact information and we will
contact you when the product becomes available.
Q: My glass was
broken in transit, what is the process for replacing this item?
A: If you discover that any items from your
shipment are broken or damaged please give us a call at 866-964-3420 so that we
can help you resolve this problem.
Q: How do I log into
my account?
A: At the homepage of our website, click on My
Account at the top of the page. Enter the email address and password you used
to sign up. If you have problems logging in, please call us at 866-964-3420 or
email us at customerservice@brassandsilvertraditions.com
and we will be able to assist you.
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< New Products/Special Orders |
Product Care and Maintenance >
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Check out our "Discontinued Sale Page"!! These items are 70% off and once they are gone, they're gone! Get yours while supplies lasts! Store Wide Savings!: Savings on all of our products in the store! Be sure to type in the coupon code "save10" at Checkout to receive 10% off your items! |
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Brass Candlesticks
